Answers for buyers & substrate questions.
Everything a reptile brand, distributor or retailer usually asks before sourcing coco substrate — plus the husbandry questions your own customers will have.
Ordering, MOQ, samples & private label
What is the minimum order quantity (MOQ)?
We supply flexibly: trial orders start from one pallet, private label from one pallet per SKU, and the best pricing is at full-container-load (20 ft or 40 ft). These are indicative starting points — tell us your expected volume and we'll confirm exact figures for your blend, format and packaging.
Do you provide samples before ordering?
Yes. We dispatch a sample set within 2–3 business days so your team can assess the material, particle structure and quality first-hand. Sample costs are credited against your first order.
What are your lead times?
As a guide: samples ship in 2–3 business days; container orders typically run 6–10 weeks (production plus sea freight from Vietnam to Europe and customs), and private-label packaging adds about 2–3 weeks. Any stock held in the EU ships faster. Exact dates are confirmed per order.
Can you produce private-label or own-brand substrate?
Yes — this is a core part of what we do. We supply own-brand coco substrate with custom blends, formats, your packaging and documentation, from a single SKU up to a full range.
Which formats do you supply?
Both products come in compressed bricks/blocks for freight efficiency and loose, ready-to-use bags for convenience. Coconut fibre runs from ~650 g bricks (~7–8 L expanded) and 3-brick packs to 8.8 L and 23 L loose bags; coconut husk chips run from 500 g and 1.5 kg bricks to a 5 kg jumbo, plus loose. Sizes are confirmed per order.
Where do you ship to?
We supply European pet, reptile and terrarium businesses, container-scale, from production in Vietnam with documentation prepared for European import.
What documentation do you provide?
Product specifications (EC, pH, particle structure, dust, moisture), certificate references (OMRI Listed, ISO 9001:2015) and the documentation European importers expect.
Is coco safe, and which product for which animal?
Is coco coir safe for reptiles?
Yes. Our coir is washed to lower salts (EC), screened to reduce dust, free of added chemicals, and graded for consistency — the factors that matter for animal safety. As with any loose substrate, sensible feeding practice keeps impaction risk low.
What is the difference between coconut fibre and coconut husk chips?
Fine coconut fibre (coco coir) holds moisture and humidity for tropical species. Coarse coconut husk chips give structure and airflow for snakes and larger reptiles. For bioactive, planted vivariums, a blend of the two — over a drainage layer, with leaf litter on top — works as the base; see our bioactive guide.
Which substrate is best for ball pythons and snakes?
Coconut Husk Chips. The coarse particle size keeps the enclosure airy, lets snakes burrow, holds humidity well, resists compaction, and carries a lower impaction risk than fine substrate.
Which substrate do crested geckos and chameleons need?
Fine coco fibre — the brick or the loose bag. It holds water and releases humidity steadily, which is what tropical lizards and geckos need.
Can coco substrate be used for bearded dragons or other desert species?
With care. Coir holds moisture, so for arid species keep it genuinely dry to prevent mould, manage the humidity gradient, choose a low-dust grade and feed on a dish — or blend with sand-based substrate rather than using coir alone.
Does coco coir cause impaction?
Any loose substrate can be ingested. Coarse husk chips are less easily swallowed and pack down less than fine fibre. Feeding on a dish or tile and supervising feeding keeps the risk low.
Where is your coco substrate sourced?
From Ben Tre province in Vietnam's Mekong Delta, through long-standing family relationships in the local coir industry. Coir is a renewable by-product of the coconut harvest.
Still have a question?
Ask us directly — we'll come back with specifics for your brand, species focus and volumes.